Survey Finds 56% Respondents Facing Call Drops, Call Connection Problem
37% of respondents said that 20-50% of their mobile calls have had a bad connection or call drop issues in the last three months.
Around 56% of respondents surveyed across India, covering 339 districts, shared that they are facing severe call drop and call connection problems, online platform LocalCircles said in a report on Monday.
According to the survey, 82% of people have been making data or WiFi calls to overcome network issues.
"56% citizens say they are facing severe Call Connect and Call Drop issues," the survey said.
In response to the question that approximately what percentage of their mobile phone calls have had a bad connection or call drop issues in the last 3 months, 37% of respondents said that 20-50% of their calls experienced the issue.
The question on call connection and drop received 8,364 replies. Out of the total, 91% of respondents said they face the problem, while 56% said that problem was severe in their case.
The survey, which focussed on the quality of a call, received over 31,000 responses, comprising 42% of respondents from tier 1; 31% from tier 2 and 27% from tier 3, 4 and rural districts, the report said.
However, the number of responses to each question was different.
In response to a question on issues that citizens have faced the most while using mobile voice services in the last 3 months, 45% of respondents referred to 'call drops' and 42% indicated 'call connect failures'.
According to the survey, 78% of citizens have not experienced an automatic call drop within 30 seconds despite a bad connection.
On an aggregate basis, 82% of citizens who have a data or WiFi connection have been making data or WiFi calls frequently as they face difficulty in getting or staying connected on a regular mobile network, the report said.