A Look At How Pitney Bowes Is Innovating For Small & Medium Businesses       

The 100 year old start-up

The 100 year old start-up
The 100 year old start-up

* This is a sponsored feature by Pitney Bowes.

Pitney Bowes is a global technology MNC that's almost a century old. The company invented an industry that simplified business in the early part of the 20th century, at a time when computing devices were rudimentary and innovation was all about mechanisation.

Fast forward to the 21st century and Pitney Bowes continues to operate with that same pioneering spirit of innovation that's a hallmark of successful, disruptive start-ups. Today, the company serves 90 percent of Fortune 500 companies as well as a million-plus small and medium businesses. Pitney Bowes is now a case study as a story of transformation and renewal, from a leader in the physical world to an innovator that combines the best of physical and digital solutions to redefine global commerce.

Manish Choudhary, Senior Vice President, Global SMB Products & Strategy, and Chairman India, Pitney Bowes Inc., started Pitney Bowes' Indian operations as the very first employee and scaled it to 700-plus employees, with India being the largest R&D centre delivering 50-plus products across all lines of businesses. Today, he leads a global team of 1000+ people, across 5 countries and 12 locations.

Manish revealed to us the amazing story of this 100-year old start-up. In the first part of our conversation, he explained how Pitney Bowes has successfully leveraged global hackathons, bringing together 3 million developers from across the globe, and start-up accelerator, to embed the fast-moving innovation culture of nimble start-ups within this large company. Pitney Bowes is taking that innovation to customers across the world in the form of new application features, products and services. He also dove deep into the partnership that Pitney Bowes has forged with everyone from small and medium-sized businesses to Fortune 500 giants, to simplify the complexities of global commerce. Pitney Bowes combines the strength of physical mail and shipping with digital experiences to deliver more business value.

In the second part of our conversation, Manish threw light on how Pitney Bowes is leveraging the latest technology innovations to provide powerful platforms so their customers can profit from the globalisation of commerce. Removing friction and complexity is key to customer satisfaction and success. And of course, the unique place of Pitney Bowes India in the global structure--how India drives innovation for Pitney Bowes customers across the world, thus playing a critical part in the success journey of customers wherever they do business.