Swiggy, Zomato Told To Come Up With Plan To Address Customer Grievances
In the last 12 months, the National Consumer Helpline has recorded 3,631 grievances against Swiggy and 2,828 against Zomato.
The government has asked online food business operators like Swiggy and Zomato to submit within 15 days a proposal to improve their consumer greivance redressal mechanism.
"The Department of Consumer Affairs has directed major e-commerce food business operators to furnish the current framework as well as a proposal on improving the consumer grievance redressal mechanism within 15 days," according to an official statement on Monday.
The direction was given during a meeting chaired by Consumer Affairs Secretary Rohit Kumar Singh with major FBOs to discuss pertinent issues which affect consumers in this sector.
"In the last 12 months, over 3,631 grievances have been registered on the National Consumer Helpline for Swiggy and 2,828 have been registered for Zomato," the statement read.